Appliance Support

We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable equipment.

We are also realize that sometimes things still go wrong and equipment does fail. We therefore offer the SpamGaj Replacement Commitment.

For a small additional fee, we provide next day shipping of replacement hardware. If your SpamGaj Mail Appliance fails, we will ship you a replacement unit within 24 hours so that you can get back up and running. We will bill you pending return of the failed unit but once the unit is received, you will be fully credited.

A complete suite of support resources is also available for enterprise deployments, including software downloads, consultations on installation and set-up and direct access to our technical support team.

Support programs include :

Automatic Software updates and upgrades
Email, Instant Messaging, Technical Forum support
Telephonic support
Online Support Tools includes FAQ, Product User Guide, Knowledge Base

Support Terms

Support Services consist of
(i) Error Correction and Telephone Support concerning the installation and use of the then current release and the Previous Sequential Release of the Software provided to a single consistent technical support contact;
(ii) Email Support;
(iii) Software Updates
(iv)Appliance failures.